Magellan Health

Prepare for your care

Prepare for your care

When you call Magellan, our customer service staff will help you learn about the services you and your family can get. Magellan has staff members who speak different languages. We also have translators to work with you. We have information in Spanish if you need it.

We will provide the information you and your family need to learn about the program’s available services. We will educate you about our role and how the program will help youth and families. We will provide information to help you and your family stay connected to the services you need.

Want to know what the beginning steps of enrollment into High Fidelity Wraparound look like? Read our Next Steps for Families brochure. [English] [Spanish]

Here are resources to help families prepare for child and family team meetings.*


For more information about the care you will receive, please see your member handbook.



Source: Miles, P., Bruns, E.J., Osher, T.W., Walker, J.S., and the National Wraparound Initiative Advisory Group (2006). The Wraparound Process User’s Guide: A Handbook for Families, Portland, OR. National Wraparound Initiative, Research and Training Center on Family Support and Children’s Mental Health, Portland State University.

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Magellan resources

Magellan has partnered with national experts in systems of care, High Fidelity Wraparound and behavioral health to offer e-courses and other helpful wellness resources.


Partnership Access Line (PAL) is a telephone-based child mental health consultation system that can assist any primary care doctor, nurse practitioner or physician assistant throughout the state of Wyoming.

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