Prepare for your care
When you call Magellan, our customer service staff will help you learn about the services you and your family can get. Magellan has staff members who speak different languages. We also have translators to work with you. We have information in Spanish if you need it.
We will provide the information you and your family need to learn about the program’s available services. We will educate you about our role and how the program will help youth and families. We will provide information to help you and your family stay connected to the services you need.
Want to know what the beginning steps of enrollment into High Fidelity Wraparound look like? Read our Next Steps for Families brochure. [English] [Spanish]
Here are resources to help families prepare for child and family team meetings.*
For more information about the care you will receive, please see your member handbook.
Source: Miles, P., Bruns, E.J., Osher, T.W., Walker, J.S., and the National Wraparound Initiative Advisory Group (2006). The Wraparound Process User’s Guide: A Handbook for Families, Portland, OR. National Wraparound Initiative, Research and Training Center on Family Support and Children’s Mental Health, Portland State University.